Contact Us

Privacy & GDPR

1. Privacy & GDPR Policy

Last Updated: [Insert Date, e.g., June 2026]

Dr Fuel ("we," "us," or "our") operates the website https://drfuel.co.uk (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal data is:

  • Company Name: Dr Fuel [or your registered limited company name]
  • Email: info@drfuel.co.uk
  • Telephone: 0800 917 7033
  • Postal Address: 82-106 Speedwell Rd, Yardley, Birmingham B25 8HH

2. Information We Collect

To provide emergency roadside wrong fuel recovery, we must collect specific personal information. This includes:

  • Identity Data: First name, last name.
  • Contact Data: Phone number, email address, billing address.
  • Vehicle & Location Data: Vehicle registration number (VRN), make and model, and your exact geographic location (GPS coordinates or road location) at the time of your call.
  • Financial Data: Payment card details (processed securely via a third-party payment gateway; we do not store raw card details).

3. How and Why We Use Your Data (Lawful Basis)

Under the UK GDPR, we only process your data if we have a valid legal basis:

  • Performance of a Contract: We process your contact details, vehicle information, and location to dispatch a technician and execute the fuel drain service you requested.
  • Legitimate Interests: To improve our services, handle customer service inquiries, and manage business operations.
  • Legal Obligation: To maintain financial records for tax purposes or to comply with Environment Agency waste-tracking requirements.

4. Data Sharing and Third Parties

We do not sell your personal data. We only share your data with trusted third parties necessary to complete your service:

  • Dispatched Technicians: Independent contractors or sub-contractors handling your fuel drain.
  • Payment Processors: Secure third-party payment providers (e.g., Stripe, PayPal).
  • Regulatory Bodies: If required by law or the Environment Agency regarding fuel waste disposal.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for financial transactions).

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • The right to access copies of your personal data.
  • The right to rectification of inaccurate data.
  • The right to erasure ("the right to be forgotten") under certain conditions.
  • The right to restrict or object to processing of your data.
  • The right to data portability.

To exercise any of these rights, please contact us at info@drfuel.co.uk